718 lines
25 KiB
Go
718 lines
25 KiB
Go
package biz
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import (
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"ai_scheduler/internal/biz/llm_service/third_party"
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"ai_scheduler/internal/data/constants"
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"ai_scheduler/internal/data/mongo_model"
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"ai_scheduler/internal/data/impl"
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dbmodel "ai_scheduler/internal/data/model"
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"ai_scheduler/internal/entitys"
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"ai_scheduler/internal/pkg"
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"ai_scheduler/utils"
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"context"
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"encoding/json"
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"errors"
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"fmt"
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"github.com/gofiber/fiber/v2/log"
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"github.com/google/uuid"
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"github.com/sashabaranov/go-openai"
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"go.mongodb.org/mongo-driver/bson"
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"go.mongodb.org/mongo-driver/mongo/options"
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"xorm.io/builder"
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"strings"
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"time"
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)
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type AdviceChatBiz struct {
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openai *third_party.OpenAi
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rdb *utils.Rdb
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aiAdviceSessionImpl *impl.AiAdviceSessionImpl
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aiAdviceModelSupImpl *impl.AiAdviceModelSupImpl
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advicerChatHisMongo *mongo_model.AdvicerChatHisMongo
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mongo *pkg.Mongo
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// followImpl 用于在对话时查询并注入该客户未闭环的成交线索
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followImpl *impl.AdviceFollowImpl
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// followBiz 用于对话回复后把 AI 内联返回的 remind/lead 落库并回写 mission；
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// 因 wire 构造顺序（chatBiz 早于 followBiz）用 setter 注入，避免重排依赖链。
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followBiz *AdviceFollowBiz
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}
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// BindFollowBiz 注入跟进持久化业务（由 wire_gen 在构造后调用）
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func (a *AdviceChatBiz) BindFollowBiz(f *AdviceFollowBiz) { a.followBiz = f }
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func NewAdviceChatBiz(
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openai *third_party.OpenAi,
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rdb *utils.Rdb,
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aiAdviceSessionImpl *impl.AiAdviceSessionImpl,
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aiAdviceModelSupImpl *impl.AiAdviceModelSupImpl,
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advicerChatHisMongo *mongo_model.AdvicerChatHisMongo,
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mongo *pkg.Mongo,
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followImpl *impl.AdviceFollowImpl,
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) *AdviceChatBiz {
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return &AdviceChatBiz{
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openai: openai,
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rdb: rdb,
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aiAdviceSessionImpl: aiAdviceSessionImpl,
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aiAdviceModelSupImpl: aiAdviceModelSupImpl,
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advicerChatHisMongo: advicerChatHisMongo,
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mongo: mongo,
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followImpl: followImpl,
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}
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}
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func (a *AdviceChatBiz) contextCache(ctx context.Context, chatData *entitys.ChatData, req *entitys.AdvicerChatRegistReq, projectInfo *entitys.AdvicerProjectInfoRes) (promptJson string, contextCache string, err error) {
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switch constants.Mode(projectInfo.ModelInfo.Mode) {
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case constants.ModeResponse, constants.ModeContext:
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// 恒定无状态：注册阶段不再调用模型创建续写 response。
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// previous_response_id 跨供应商不可靠且聊天链路已不再引用，省去会话开头的多余一次模型调用。
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prompt, err := a.buildBasePromptResponse(ctx, chatData, req)
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if err != nil {
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return "", "", err
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}
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contextCache = ""
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promptJson = pkg.JsonStringIgonErr(prompt)
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default:
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return "", "", fmt.Errorf("未知的mode类型：%d", projectInfo.ModelInfo.Mode)
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}
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return
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}
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func (a *AdviceChatBiz) Regis(ctx context.Context, chatData *entitys.ChatData, req *entitys.AdvicerChatRegistReq, projectInfo *entitys.AdvicerProjectInfoRes) (string, error) {
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promptJson, contextCache, err := a.contextCache(ctx, chatData, req, projectInfo)
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if err != nil {
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return "", err
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}
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sessionId := uuid.New().String()
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//创建会话
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err = a.aiAdviceSessionImpl.Add(ctx, &dbmodel.AiAdviceSession{
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SessionID: sessionId,
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ProjectID: projectInfo.Base.ProjectID,
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SupID: projectInfo.Base.ModelSupID,
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AdvicerVersionID: req.AdvicerVersionId,
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AdvicerID: req.AdvicerId,
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ClientID: req.ClientId,
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TalkSkillID: req.TalkSkillId,
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Mission: req.Mission,
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ContextCache: contextCache,
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CreateAt: time.Now(),
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})
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if err != nil {
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return "", err
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}
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err = a.rdb.Rdb.SetEx(ctx, sessionId, promptJson, 3600*time.Second).Err()
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// 存储 ChatData 供后续 Chat 全量注入提示词
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if chatDataJson, e := json.Marshal(chatData); e == nil {
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_ = a.rdb.Rdb.SetEx(ctx, "chatdata:"+sessionId, string(chatDataJson), 3600*time.Second).Err()
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}
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return sessionId, err
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}
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// UpdateSessionMission 仅更新 session 的 mission 字段（用于复用已有会话时刷新人格/项目信息）
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func (a *AdviceChatBiz) UpdateSessionMission(ctx context.Context, sessionId, mission string) error {
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cond := builder.NewCond()
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cond = cond.And(builder.Eq{"session_id": sessionId})
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return a.aiAdviceSessionImpl.UpdateByCond(&cond, map[string]interface{}{"mission": mission})
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}
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func (a *AdviceChatBiz) Chat(ctx context.Context, chat *entitys.AdvicerChatReq) (assistant mongo_model.Assistant, err error) {
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var session dbmodel.AiAdviceSession
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cond := builder.NewCond()
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cond = cond.And(builder.Eq{"session_id": chat.SessionId})
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err = a.aiAdviceSessionImpl.GetOneBySearchToStrut(&cond, &session)
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if err != nil {
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return assistant, err
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}
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if session.SessionID == "" {
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return assistant, errors.New("未找到会话信息")
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}
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if len(chat.Content) == 0 {
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return assistant, nil
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}
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var modelInfo dbmodel.AiAdviceModelSup
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cond = builder.NewCond()
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cond = cond.And(builder.Eq{"sup_id": session.SupID})
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err = a.aiAdviceModelSupImpl.GetOneBySearchToStrut(&cond, &modelInfo)
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if err != nil {
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return assistant, err
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}
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if modelInfo.SupID == 0 {
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return assistant, errors.New("未找到模型信息")
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}
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chatHis, err := a.getChatHis(ctx, session.SessionID, 6)
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if err != nil {
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return assistant, err
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}
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var chatData entitys.ChatData
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if cdStr, e := a.rdb.Rdb.Get(ctx, "chatdata:"+session.SessionID).Result(); e == nil {
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_ = json.Unmarshal([]byte(cdStr), &chatData)
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}
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// chatdata 快照（TTL 1h）过期后用请求携带的客户 wxid 兜底，避免 remind/lead 漏落库与成交线索漏注入
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if chatData.ClientWxid == "" {
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chatData.ClientWxid = chat.ClientWxid
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}
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prompt, err := a.buildChatPromptResponse(ctx, chat, &session, chatHis, &chatData)
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if err != nil {
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return assistant, err
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}
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log.Infof("[提示词] sessionId=%s prompt=%s", session.SessionID, pkg.JsonStringIgonErr(prompt))
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// 恒定无状态：不依赖 previous_response_id，每轮靠 buildChatPromptResponse 全量注入上下文，跨供应商可移植且不会再出现 "Previous response not found"
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resContent, err := a.callLlmResponse(ctx, prompt, modelInfo.Key, modelInfo.URL, modelInfo.ChatModel, "")
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if err != nil {
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return assistant, err
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}
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result := resContent.GetOutputText()
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log.Infof("[AI回复] sessionId=%s content=%s", session.SessionID, result)
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if err = json.Unmarshal([]byte(result), &assistant); err != nil {
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return assistant, err
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}
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var inToken, outToken int64
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if resContent.Usage != nil {
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inToken = int64(resContent.Usage.InputTokens)
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outToken = int64(resContent.Usage.OutputTokens)
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}
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chatCtx, cancel := context.WithCancel(context.Background())
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go func(session dbmodel.AiAdviceSession) {
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defer cancel()
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_, _ = a.mongo.Co(a.advicerChatHisMongo).InsertOne(chatCtx, &mongo_model.AdvicerChatHisMongo{
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SessionId: chat.SessionId,
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User: chat.Content,
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Assistant: assistant,
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InToken: inToken,
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OutToken: outToken,
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CreatAt: time.Now(),
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})
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if assistant.MissionStatus == "fail" || assistant.MissionStatus == "completed" {
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cond = builder.NewCond()
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cond = cond.And(builder.Eq{"session_id": chat.SessionId})
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session.MissionStatus = assistant.MissionStatus
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session.MissionCompleteDesc = assistant.MissionCompleteDesc
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_ = a.aiAdviceSessionImpl.UpdateByCond(&cond, session)
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}
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// 对话内联抽取：把 AI 返回的 remind/lead 去重落库，并回写简洁 mission 到客户画像
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if a.followBiz != nil {
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if e := a.followBiz.PersistFromAssistant(chatCtx, session.ProjectID, session.AdvicerID, chatData.ClientWxid, assistant.Mission, &assistant); e != nil {
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log.Errorf("[跟进持久化] sessionId=%s 失败: %v", chat.SessionId, e)
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}
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}
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}(session)
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return
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}
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// ChatWithSession 与 Chat 逻辑相同，但直接接收已查到的 session 和 modelInfo，跳过重复查询。
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// 用于托管流程中 Regis 刚创建完 session 后立即 Chat 的场景。
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func (a *AdviceChatBiz) ChatWithSession(ctx context.Context, chat *entitys.AdvicerChatReq, session *dbmodel.AiAdviceSession, modelInfo *dbmodel.AiAdviceModelSup) (assistant mongo_model.Assistant, err error) {
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if session == nil || session.SessionID == "" {
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return assistant, errors.New("会话信息不能为空")
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}
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if modelInfo == nil || modelInfo.SupID == 0 {
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return assistant, errors.New("模型信息不能为空")
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}
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if len(chat.Content) == 0 {
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return assistant, nil
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}
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chatHis, err := a.getChatHis(ctx, session.SessionID, 6)
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if err != nil {
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return assistant, err
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}
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var chatData entitys.ChatData
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if cdStr, e := a.rdb.Rdb.Get(ctx, "chatdata:"+session.SessionID).Result(); e == nil {
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_ = json.Unmarshal([]byte(cdStr), &chatData)
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}
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// 同 Chat：chatdata 快照过期时用请求携带的客户 wxid 兜底
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if chatData.ClientWxid == "" {
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chatData.ClientWxid = chat.ClientWxid
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}
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prompt, err := a.buildChatPromptResponse(ctx, chat, session, chatHis, &chatData)
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if err != nil {
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return assistant, err
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}
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log.Infof("[提示词] sessionId=%s prompt=%s", session.SessionID, pkg.JsonStringIgonErr(prompt))
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// 恒定无状态：不依赖 previous_response_id，每轮靠 buildChatPromptResponse 全量注入上下文，跨供应商可移植且不会再出现 "Previous response not found"
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resContent, err := a.callLlmResponse(ctx, prompt, modelInfo.Key, modelInfo.URL, modelInfo.ChatModel, "")
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if err != nil {
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return assistant, err
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}
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result := resContent.GetOutputText()
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log.Infof("[AI回复] sessionId=%s content=%s", session.SessionID, result)
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if err = json.Unmarshal([]byte(result), &assistant); err != nil {
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return assistant, err
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}
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var inToken, outToken int64
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if resContent.Usage != nil {
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inToken = int64(resContent.Usage.InputTokens)
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outToken = int64(resContent.Usage.OutputTokens)
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}
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chatCtx, cancel := context.WithCancel(context.Background())
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go func(s dbmodel.AiAdviceSession) {
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defer cancel()
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_, _ = a.mongo.Co(a.advicerChatHisMongo).InsertOne(chatCtx, &mongo_model.AdvicerChatHisMongo{
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SessionId: chat.SessionId,
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User: chat.Content,
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Assistant: assistant,
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InToken: inToken,
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OutToken: outToken,
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CreatAt: time.Now(),
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})
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if assistant.MissionStatus == "fail" || assistant.MissionStatus == "completed" {
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cond := builder.NewCond()
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cond = cond.And(builder.Eq{"session_id": chat.SessionId})
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s.MissionStatus = assistant.MissionStatus
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s.MissionCompleteDesc = assistant.MissionCompleteDesc
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_ = a.aiAdviceSessionImpl.UpdateByCond(&cond, s)
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}
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// 对话内联抽取：把 AI 返回的 remind/lead 去重落库，并回写简洁 mission 到客户画像
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if a.followBiz != nil {
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if e := a.followBiz.PersistFromAssistant(chatCtx, s.ProjectID, s.AdvicerID, chatData.ClientWxid, assistant.Mission, &assistant); e != nil {
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log.Errorf("[跟进持久化] sessionId=%s 失败: %v", chat.SessionId, e)
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}
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}
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}(*session)
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return
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}
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// stripEmpty 递归去除 map/slice 中的空值（空字符串、nil、空数组、空对象），减少 JSON token
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func stripEmpty(v interface{}) interface{} {
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switch val := v.(type) {
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case map[string]interface{}:
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out := make(map[string]interface{})
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for k, item := range val {
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cleaned := stripEmpty(item)
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if cleaned != nil {
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out[k] = cleaned
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}
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}
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if len(out) == 0 {
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return nil
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}
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return out
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case []interface{}:
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var out []interface{}
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for _, item := range val {
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cleaned := stripEmpty(item)
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if cleaned != nil {
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out = append(out, cleaned)
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}
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}
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if len(out) == 0 {
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return nil
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}
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return out
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case string:
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if val == "" {
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return nil
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}
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return val
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case nil:
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return nil
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default:
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return v
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}
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}
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// compactJSON 先去空值再序列化，比直接 JsonStringIgonErr 更省 token
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func compactJSON(v interface{}) string {
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data, err := json.Marshal(v)
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if err != nil {
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return "{}"
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}
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var raw interface{}
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if err = json.Unmarshal(data, &raw); err != nil {
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return string(data)
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}
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cleaned := stripEmpty(raw)
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if cleaned == nil {
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return "{}"
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}
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out, _ := json.Marshal(cleaned)
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return string(out)
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}
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func (a *AdviceChatBiz) buildChatPromptResponse(ctx context.Context, chat *entitys.AdvicerChatReq, session *dbmodel.AiAdviceSession, chatList []mongo_model.AdvicerChatHisMongoEntity, chatData *entitys.ChatData) ([]openai.ResponseInputMessage, error) {
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outputFormatHint := fmt.Sprintf("\n[当前时间]%s\n[输出格式]请用 json 格式返回你的回复，结构为 {\"result\":\"回复内容\",\"mission\":\"当前任务一句话简述(10~20字)\",\"mission_status\":\"in_progress|completed|fail\",\"mission_complete_desc\":\"本轮进展小结\"}；当且仅当本轮对话中客户与你明确了未来的约定（提醒/回访/到访/成交/付款等）时，才在同一个 json 里追加可选字段 remind（到点提醒类约定）或 lead（成交线索类约定），结构见上方说明；没有明确约定时严禁输出这两个字段，一切以 [当前时间] 为基准推算 due_at。", time.Now().Format("2006-01-02 15:04"))
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var sys strings.Builder
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// 基础规则 + 任务 + 风控红线
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sys.WriteString(constants.BasePrompt)
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if session.Mission != "" {
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sys.WriteString(session.Mission)
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sys.WriteString("\n")
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}
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if chatData != nil && chatData.RuleDimension != "" {
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sys.WriteString(constants.RulePromptPrefix)
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sys.WriteString(chatData.RuleDimension)
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sys.WriteString("\n")
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}
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sys.WriteString(constants.BasePrompt2)
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// 全量结构化数据注入（stripEmpty 去空值省 token）
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if chatData != nil {
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if chatData.ProjectInfo != nil {
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sys.WriteString("\n[项目信息]")
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sys.WriteString(compactJSON(chatData.ProjectInfo))
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}
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if chatData.ProjectData != nil && len(chatData.ProjectData) > 0 {
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sys.WriteString("\n[项目资料]")
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sys.WriteString(compactJSON(chatData.ProjectData))
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}
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if chatData.AdvicerInfo != nil {
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sys.WriteString("\n[销售信息]")
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sys.WriteString(compactJSON(chatData.AdvicerInfo))
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}
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if chatData.AdvicerVersion != nil && len(chatData.AdvicerVersion) > 0 {
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sys.WriteString("\n[销售人设风格]")
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sys.WriteString(compactJSON(chatData.AdvicerVersion))
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}
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if len(chatData.ClientInfo) > 0 {
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sys.WriteString("\n[客户信息]")
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sys.WriteString(compactJSON(chatData.ClientInfo))
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}
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// 未闭环的成交线索（到访/成交/付款约定），供后续对话自然衔接
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if a.followImpl != nil && chatData.ClientWxid != "" {
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if leads, e := a.followImpl.FindActiveLeadsByWxid(ctx, chatData.ClientWxid); e == nil && len(leads) > 0 {
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sys.WriteString("\n[成交线索]（以下是该客户此前与你达成、尚未闭环的到访/成交/付款约定，请在对话中自然衔接、适时确认或推进；切勿生硬罗列、逐条盘问，也不要编造未约定的细节）\n")
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for _, ld := range leads {
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line := "- " + dbmodel.LeadTypeLabel(ld.LeadType) + "：" + ld.Title
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if ld.Detail != "" {
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line += "（" + ld.Detail + "）"
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}
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if !ld.ExpectAt.IsZero() {
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line += "，约定时间 " + ld.ExpectAt.Format("2006-01-02 15:04")
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}
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sys.WriteString(line + "\n")
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}
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}
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}
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if chatData.TalkSkill != nil {
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sys.WriteString("\n[销售技巧]（以下是你的备用弹药，不是待办提问清单：仅当客户主动聊到相关话题时，才顺势借用其中的说法来回应；严禁照着这些条目逐条向客户提问，也不要主动抛出这些话题）")
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sys.WriteString(compactJSON(chatData.TalkSkill))
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}
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}
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sys.WriteString(outputFormatHint)
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message := []openai.ResponseInputMessage{
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{
|
||
Role: openai.ChatMessageRoleSystem,
|
||
Content: sys.String(),
|
||
},
|
||
{
|
||
Role: openai.ChatMessageRoleSystem,
|
||
Content: formatChatHis(chatList),
|
||
},
|
||
{
|
||
Role: openai.ChatMessageRoleUser,
|
||
Content: chat.Content,
|
||
},
|
||
}
|
||
return message, nil
|
||
}
|
||
|
||
// formatChatHis 将历史记录转写为「客户/我」的自然对话文本，更贴近真人聊天语境
|
||
func formatChatHis(chatList []mongo_model.AdvicerChatHisMongoEntity) string {
|
||
if len(chatList) == 0 {
|
||
return "（暂无历史聊天记录，这是你与客户的第一轮对话）"
|
||
}
|
||
var b strings.Builder
|
||
b.WriteString("以下是你（顾问）与客户最近的聊天记录（按时间先后排列）：\n")
|
||
for _, h := range chatList {
|
||
b.WriteString("客户：" + h.User + "\n")
|
||
b.WriteString("我：" + h.Assistant + "\n")
|
||
}
|
||
return b.String()
|
||
}
|
||
|
||
func (a *AdviceChatBiz) getChatHis(ctx context.Context, sessionId string, limit int64) (chatList []mongo_model.AdvicerChatHisMongoEntity, err error) {
|
||
chatList = make([]mongo_model.AdvicerChatHisMongoEntity, 0)
|
||
filter := bson.M{}
|
||
filter["sessionId"] = sessionId
|
||
// 按时间倒序取最近 limit 条（保证获取的是最新对话）
|
||
cursor, err := a.mongo.Co(a.advicerChatHisMongo).Find(ctx, filter,
|
||
options.Find().SetSort(bson.D{{Key: "creatAt", Value: -1}}).SetLimit(limit))
|
||
if err != nil {
|
||
return chatList, err
|
||
}
|
||
for cursor.Next(ctx) {
|
||
var chatHIS mongo_model.AdvicerChatHisMongo
|
||
if err := cursor.Decode(&chatHIS); err != nil {
|
||
return nil, err
|
||
}
|
||
chatList = append(chatList, chatHIS.Entity())
|
||
}
|
||
|
||
if err := cursor.Err(); err != nil {
|
||
return nil, err
|
||
}
|
||
// Mongo 按时间倒序查询，反转回时间正序后再拼入 prompt
|
||
for i, j := 0, len(chatList)-1; i < j; i, j = i+1, j-1 {
|
||
chatList[i], chatList[j] = chatList[j], chatList[i]
|
||
}
|
||
return
|
||
}
|
||
|
||
func (a *AdviceChatBiz) taskPrompt(session *dbmodel.AiAdviceSession) string {
|
||
var b strings.Builder
|
||
b.WriteString("[当前时间]" + time.Now().Format("2006-01-02 15:04:05"))
|
||
status := session.MissionStatus
|
||
if status != "completed" && status != "fail" {
|
||
status = "in_progress"
|
||
}
|
||
b.WriteString("\n[当前任务状态]" + status)
|
||
if session.MissionCompleteDesc != "" {
|
||
b.WriteString("\n[任务最新进展]" + session.MissionCompleteDesc)
|
||
}
|
||
return b.String()
|
||
}
|
||
|
||
func (a *AdviceChatBiz) buildBasePromptResponse(ctx context.Context, chatData *entitys.ChatData, req *entitys.AdvicerChatRegistReq) ([]openai.ResponseInputMessage, error) {
|
||
message := []openai.ResponseInputMessage{
|
||
{
|
||
Role: openai.ChatMessageRoleSystem,
|
||
Content: a.sysPrompt(chatData, req),
|
||
},
|
||
}
|
||
// 销售人设风格指令（自然语言规则 + 真实对话范例 few-shot），无人设数据时跳过
|
||
if persona := a.personaPrompt(chatData); persona != "" {
|
||
message = append(message, openai.ResponseInputMessage{
|
||
Role: openai.ChatMessageRoleSystem,
|
||
Content: persona,
|
||
})
|
||
}
|
||
message = append(message, openai.ResponseInputMessage{
|
||
Role: openai.ChatMessageRoleSystem,
|
||
Content: "[结构化数据]\n" + pkg.JsonStringIgonErr(chatData),
|
||
})
|
||
return message, nil
|
||
}
|
||
|
||
func (a *AdviceChatBiz) sysPrompt(chatData *entitys.ChatData, req *entitys.AdvicerChatRegistReq) string {
|
||
var prompt strings.Builder
|
||
prompt.WriteString(constants.BasePrompt)
|
||
prompt.WriteString(req.Mission)
|
||
prompt.WriteString("\n")
|
||
// 项目风控红线（来自项目模板 rule_dimension），最高优先级约束
|
||
if rule := strings.TrimSpace(chatData.RuleDimension); rule != "" {
|
||
prompt.WriteString(constants.RulePromptPrefix)
|
||
prompt.WriteString(rule)
|
||
prompt.WriteString("\n")
|
||
}
|
||
prompt.WriteString(constants.BasePrompt2)
|
||
return prompt.String()
|
||
|
||
}
|
||
|
||
// personaPrompt 会话注册时注入的人设风格提示（内部委托 formatPersonaPrompt）
|
||
func (a *AdviceChatBiz) personaPrompt(chatData *entitys.ChatData) string {
|
||
return formatPersonaPrompt(chatData.AdvicerVersion)
|
||
}
|
||
|
||
// formatPersonaPrompt 将销售版本的扁平维度数据编译为自然语言风格指令 + 真实对话范例（few-shot），
|
||
// 让模型模仿「本人」的说话方式，而不是机械读取数据；无人设数据时返回空串。
|
||
// chat 会话与策略引擎（AI 回复/主动触达）共用本函数，保证各链路语气一致。
|
||
func formatPersonaPrompt(v map[string]interface{}) string {
|
||
if v == nil || len(v) == 0 {
|
||
return ""
|
||
}
|
||
var b strings.Builder
|
||
items := 0
|
||
b.WriteString("[真人风格指令]以下是你本人的说话风格，对话时必须严格模仿，让对方认不出你是AI：\n")
|
||
// 方言/口音特征
|
||
if df := asMap(v["方言/口音特征"]); df != nil {
|
||
region, _ := df["region"].(string)
|
||
keyWords := asStringSlice(df["keyWords"])
|
||
if region != "" || len(keyWords) > 0 {
|
||
b.WriteString("- 语言习惯：")
|
||
if region != "" {
|
||
b.WriteString("说话带" + region + "口音")
|
||
if intensity, ok := asFloat64(df["intensity"]); ok && intensity > 0 {
|
||
b.WriteString(fmt.Sprintf("，方言使用强度约%d%%（自然穿插即可，别每句话都用）", int(intensity*100)))
|
||
}
|
||
}
|
||
if len(keyWords) > 0 {
|
||
b.WriteString("；常用口语词：" + strings.Join(keyWords, "、"))
|
||
}
|
||
b.WriteString("\n")
|
||
items++
|
||
}
|
||
}
|
||
// 词汇偏好
|
||
if vp := asMap(v["词汇偏好"]); vp != nil {
|
||
parts := []string{}
|
||
if hf := asStringSlice(vp["highFreqWords"]); len(hf) > 0 {
|
||
parts = append(parts, "高频词："+strings.Join(hf, "、"))
|
||
}
|
||
if cp := asStringSlice(vp["catchphrases"]); len(cp) > 0 {
|
||
parts = append(parts, "口头禅："+strings.Join(cp, "、"))
|
||
}
|
||
if len(parts) > 0 {
|
||
b.WriteString("- 词汇偏好：" + strings.Join(parts, "；") + "\n")
|
||
items++
|
||
}
|
||
}
|
||
// 句式模式
|
||
if sp := asMap(v["句式模式"]); sp != nil {
|
||
modes := []struct{ key, label string }{
|
||
{"openingMode", "开场"}, {"explanationMode", "讲解"},
|
||
{"confirmationMode", "确认"}, {"summaryMode", "总结"}, {"transitionMode", "过渡"},
|
||
}
|
||
parts := []string{}
|
||
for _, m := range modes {
|
||
if items := asStringSlice(sp[m.key]); len(items) > 0 {
|
||
parts = append(parts, m.label+"爱用「"+strings.Join(items, "」「")+"」")
|
||
}
|
||
}
|
||
if len(parts) > 0 {
|
||
b.WriteString("- 句式习惯：" + strings.Join(parts, "；") + "\n")
|
||
items++
|
||
}
|
||
}
|
||
// 标点与排版习惯
|
||
if ph := asMap(v["标点与排版习惯"]); ph != nil {
|
||
parts := []string{}
|
||
for _, key := range []string{"periodUsage", "ellipsisUsage", "waveUsage", "spaceUsage", "newlineHabit", "emojiUsage"} {
|
||
if s, _ := ph[key].(string); s != "" {
|
||
parts = append(parts, s)
|
||
}
|
||
}
|
||
if len(parts) > 0 {
|
||
b.WriteString("- 标点排版：" + strings.Join(parts, "；") + "\n")
|
||
items++
|
||
}
|
||
}
|
||
// 语气基调
|
||
if tt := asMap(v["语气标签"]); tt != nil {
|
||
keys := []string{"enthusiasm", "patience", "confidence", "friendliness", "persuasion"}
|
||
labels := []string{"热情度", "耐心度", "自信度", "亲和力", "说服力"}
|
||
total := 0.0
|
||
vals := make([]int, len(keys))
|
||
for i, k := range keys {
|
||
if f, ok := asFloat64(tt[k]); ok {
|
||
vals[i] = int(f * 100)
|
||
total += f
|
||
}
|
||
}
|
||
if total > 0 {
|
||
b.WriteString(fmt.Sprintf("- 语气基调：%s%d%%、%s%d%%、%s%d%%、%s%d%%、%s%d%%\n",
|
||
labels[0], vals[0], labels[1], vals[1], labels[2], vals[2], labels[3], vals[3], labels[4], vals[4]))
|
||
items++
|
||
}
|
||
}
|
||
// 个性标签
|
||
if tags := asStringSlice(v["个性标签"]); len(tags) > 0 {
|
||
b.WriteString("- 性格特征：" + strings.Join(tags, "、") + "\n")
|
||
items++
|
||
}
|
||
// 标志性对话（few-shot，最多 5 条）
|
||
if dialogs, ok := v["标志性对话"].([]interface{}); ok && len(dialogs) > 0 {
|
||
b.WriteString("- 以下是你以前和客户的真实原话，只模仿说话方式（语气/用词/断句），不要照抄内容：\n")
|
||
count := 0
|
||
for _, d := range dialogs {
|
||
if count >= 5 {
|
||
break
|
||
}
|
||
dm := asMap(d)
|
||
if dm == nil {
|
||
continue
|
||
}
|
||
dialogue, _ := dm["dialogue"].(string)
|
||
if dialogue == "" {
|
||
continue
|
||
}
|
||
context, _ := dm["context"].(string)
|
||
if context != "" {
|
||
b.WriteString(fmt.Sprintf(" 客户场景「%s」时，你说过：「%s」\n", context, dialogue))
|
||
} else {
|
||
b.WriteString(fmt.Sprintf(" 你说过：「%s」\n", dialogue))
|
||
}
|
||
count++
|
||
}
|
||
items++
|
||
}
|
||
if items == 0 {
|
||
return ""
|
||
}
|
||
return b.String()
|
||
}
|
||
|
||
// asMap 将 interface{} 安全转为 map[string]interface{}
|
||
// 使用 JSON 中转，兼容 bson.M / primitive.M / map[string]interface{} 等各种 map 类型，
|
||
// 解决 mongo-driver 返回 primitive.M 时类型断言 v.(bson.M) 匹配不上的问题。
|
||
func asMap(v interface{}) map[string]interface{} {
|
||
if v == nil {
|
||
return nil
|
||
}
|
||
if m, ok := v.(map[string]interface{}); ok {
|
||
return m
|
||
}
|
||
// bson.D（有序文档）：mongo-driver 解码嵌套文档时可能返回 bson.D 而非 bson.M
|
||
if d, ok := v.(bson.D); ok {
|
||
return d.Map()
|
||
}
|
||
// JSON 中转，兼容 primitive.M 等其他 bson 类型
|
||
data, err := json.Marshal(v)
|
||
if err != nil {
|
||
return nil
|
||
}
|
||
var m map[string]interface{}
|
||
if err = json.Unmarshal(data, &m); err != nil {
|
||
return nil
|
||
}
|
||
return m
|
||
}
|
||
|
||
// asStringSlice 将 interface{} 安全转为 []string
|
||
// 使用 JSON 中转，兼容 bson.A / primitive.A / []interface{} 等各种 slice 类型。
|
||
func asStringSlice(v interface{}) []string {
|
||
if v == nil {
|
||
return nil
|
||
}
|
||
switch arr := v.(type) {
|
||
case []string:
|
||
return arr
|
||
case []interface{}:
|
||
out := make([]string, 0, len(arr))
|
||
for _, item := range arr {
|
||
if s, ok := item.(string); ok {
|
||
out = append(out, s)
|
||
}
|
||
}
|
||
return out
|
||
}
|
||
// JSON 中转，兼容 primitive.A 等 bson 切片类型
|
||
data, err := json.Marshal(v)
|
||
if err != nil {
|
||
return nil
|
||
}
|
||
var arr []interface{}
|
||
if err = json.Unmarshal(data, &arr); err != nil {
|
||
return nil
|
||
}
|
||
out := make([]string, 0, len(arr))
|
||
for _, item := range arr {
|
||
if s, ok := item.(string); ok {
|
||
out = append(out, s)
|
||
}
|
||
}
|
||
return out
|
||
}
|
||
|
||
// asFloat64 将 interface{} 安全转为 float64
|
||
func asFloat64(v interface{}) (float64, bool) {
|
||
if v == nil {
|
||
return 0, false
|
||
}
|
||
switch f := v.(type) {
|
||
case float64:
|
||
return f, true
|
||
case int32:
|
||
return float64(f), true
|
||
case int64:
|
||
return float64(f), true
|
||
}
|
||
return 0, false
|
||
}
|
||
|
||
func (a *AdviceChatBiz) callLlmResponse(ctx context.Context, request []openai.ResponseInputMessage, key string, url string, modelName string, id string) (*openai.CreateResponseResponse, error) {
|
||
return a.openai.CreateResponseMessages(ctx, key, url, modelName, request, id)
|
||
}
|